Return & Exchange Policy

We want you to absolutely love your Sparkle Society pieces! If you’re not fully satisfied, you can request an exchange within 7 days of delivery. We will gladly accommodate your request within our policy.

To be eligible, items must be unused, unworn, and in their original packaging. Please note that custom pieces, gift cards, and final sale products are non-refundable.

We do not cover return shipping costs, and refunds are issued to the original payment method once the return is received and approved.

To start your return or exchange, just email us at returns@sparklesociety.com — we’re happy to help!

All our online orders ship from our fulfillment center in Miami - Florida.

We have a $20 flat rate and free shipping on orders over $600 for US orders and $35 flat rate for international orders.

Once your order has shipped, you will receive an email with your tracking number. All deliveries require adult signature.

We offer international shipping on all of our items.

Some of the countries outside the U.S. may charge taxes, custom duties or Import Fees and the recipient will be responsible for the payments. They will be collected by the carrier service. When shipping internationally, Sparkle Society  will not be responsible for any delayed deliveries due to import issues. All the charges that are incurred on a refused delivery as well as the cost of the return of the package to Sparkle Society  will be the responsibility of the purchaser.

Due the value of the packages they requiere adult signature upon delivery to ensure your pieces are secure until you receive them.

Upon customers' request we can provide a certificate of authenticity.

We use ethically sourced 14k gold for all of our pieces.

Our diamonds range from color scale  G/H and clarity scale VS-SI diamonds for all of our pieces.

Our main office and showroom is located in Caracas -Venezuela and our fulfillment center for all our online orders is located in Miami - Florida.