How much does shipping cost?
All our online orders ship from our fulfillment center in Miami - Florida.
We have a $20 flat rate for US Orders and a $35 flat rate for international orders.
Will I receive a tracking number?
Once your order has shipped, you will receive an email with your tracking number. All deliveries require adult signature.
Do you ship internationally?
We offer international shipping on all of our items.Some of the countries outside the U.S. may charge taxes, custom duties or Import Fees and the recipient will be responsible for the payments. They will be collected by the carrier service. When shipping internationally, Sparkle Society will not be responsible for any delayed deliveries due to import issues. All the charges that are incurred on a refused delivery as well as the cost of the return of the package to Sparkle Society will be the responsibility of the purchaser.
What is your return policy?
Returns & Exchanges
We want you to love your new Sparkle Society Pieces, but we will gladly accommodate your request within our policy.
If you wish to request a cancelation return or exchange, please email us and we will be happy to guide you through the process: firstname.lastname@example.org.
If you wish to cancel your order you will be able to do so in the first 24 hours after your order has been confirmed.
Returns within 7 days of receipt of the delivered order, as indicated by courier confirmation, will be accepted and returned in the original form of payment.
Returns within 30 days of receipt of the delivered order, as indicated by courier information, will be accepted and returned only in store credit.
Returns and exchanges must be unworn, undamaged and unaltered. The jewelry should be in the original purchased condition, including all product documentation.
If we do not receive your return package as described above, we reserve the right to refuse your return. Sparkle Society is not responsible for returned items lost or damaged in the mail. We are not responsible for lost packages.
For any exchanges, it is possible to do so within 7 days of receipt of the delivered order, as indicated by courier information, for another piece available on our website.
Personalized pieces are final sales and cannot be returned or exchanged, all these pieces are made to order upon customers request.
Sample Sale collection pieces are also considered final sale.
In any case of return, exchange or cancellation of the purchase, the shipping cost (if paid by the customer) will not be refunded. The same applies to any tax fees or special insurance fees paid by the customer.
Sparkle Society is not responsible for returned items lost or damaged in the mail. We are not responsible for lost packages.
Do you offer certificates of authenticity?
Upon customers' request we can provide a certificate of authenticity.
What type of gold does Sparkle Society use?
We use ethically sourced 14k gold for all of our pieces.
What diamond quality does Sparkle Society use?
Our diamonds range from color scale G/H and clarity scale VS-SI diamonds for all of our pieces.
Where is Sparkle Society based?
Our main office and showroom is located in Caracas -Venezuela and our fulfillment center for all our online orders is located in Miami - Florida.