Returns & Exchanges Policy

Every Sparkle Society piece is crafted in solid gold and thoughtfully sourced for you.

Because we allocate materials specifically for each order, our policies reflect the care and craftsmanship behind every design.

If you need assistance with a cancellation, return, or exchange, our team is here to help.

Please email hello@sparklesociety.com and we will personally guide you through the process.

 

After this time, gold sourcing and preparation may already be underway.

Custom or personalized pieces cannot be cancelled once production has started.

 

We want you to feel the sparkle the moment your piece arrives.

 

Within 14 days of confirmed delivery (as verified by courier tracking), we offer exchanges or full store credit, valid for 12 months toward any piece in our collection. Many clients choose to exchange for a different size, variation, or upgrade to another design.

 

Items must be returned unworn, in original condition, and in Sparkle Society packaging.

 

Because each Sparkle Society piece is crafted in solid gold and materials are sourced specifically for your order, returns outside of this 14-day window cannot be accommodated.

 

All returns require prior approval before shipment. Once approved, domestic clients will receive a prepaid insured return label. Items must be shipped within 7 days of receiving the label.

 

Inspection Criteria

All returned pieces are carefully inspected before a refund, store credit, or exchange is issued. To be approved, items must be:

• Unworn (no scratches, dents, or signs of wear)
• No resizing or alterations
• Includes original Sparkle Society packaging (box and pouch)
• Not a final sale item

Sparkle Society reserves the right to refuse returns that do not meet the above conditions.

 

Returns and exchanges are available for standard sizes, including:

• Rings: Sizes 6–7
• Bangles: Size M (17 cm)
• Tennis Bracelets: 6.5”–7”
• Necklaces & Charms: Standard designs are eligible. Personalized or custom pieces are final sale.

 

For international orders, clients are responsible for return shipping costs, duties, taxes, and insurance.

We recommend insured shipping and retaining tracking details until your return has been fully processed.

 

The following pieces are final sale and not eligible for return, exchange, or store credit:

• Custom and personalized pieces (including engraved, bespoke, zodiac, birthstone, and crafted-to-order sizes)
• The Final Sale Collection
• Gift Cards
• Purchases made using Store Credit

 

Shipping & Fees

Original shipping costs, duties, taxes, and insurance fees are non-refundable.